Shipping & Returns
Team Pickleball Xtra LOVE happy customers!! If you have any questions just ask, we are always here to help! firstname.lastname@example.org
We will be in touch within 24 hours of receiving your order to say a huge thank you and to let you know when we will be getting your pickleball goodies on their way to you. SHIPPING is by USPS. We will ship within 1-2 business days from receiving payment (Except for custom orders where delivery will be estimated at the time of ordering).
Once your order has been dispatched you will receive an email with your USPS tracking code, so that you can monitor your delivery until it safely arrives with you.
Insurance is optional, just let us know. Upgrades are also available if you need your purchase super speedy!
We ship to each and every corner of the globe. If your country isn't listed please just convo with us for shipping costs for your purchase. International shipping should take 1-3 weeks to be delivered but delays can occur, international shipping times given are estimates & not guaranteed due to customs. Pickleball Xtra is not responsible for international order delays caused by customs clearance.
Overseas buyers are responsible for any import duties, taxes & charges. Please check with your countries customs office to determine what these additional costs will be prior to buying. Huge thanks.
* All decals are shipped in a cardboard mailer for super safe protection.
* Keychains are shipped in a gift padded wallet and a padded envelope.
* Prints are either shipped in a cardboard mailer or shipping tube depending on size.
* All t-shirts and cooling towels are shipped in a mailer for super safe protection.
We are more than happy to offer complimentary gift wrap with a personal note and are happy to ship straight to your lucky friend. We are here to please!
We love happy customers! Customer satisfaction is extremely important to us. Returns are accepted, please contact us within 3 days of receiving the item if you have a problem. You will get a refund for your purchase price less shipping costs after we have received the returned item. Please send the item back within 7 days of receiving it. If you have any issues with your purchase please don't hesitate to contact us within 14 days of delivery, we will be more than happy to replace it free of charge.
To be eligible for a refund, your item must be unused and in the same condition that you received it. We will refund you fully minus the original shipping cost within 24 hours of receiving your returned order.